1. Returns
You have the right to return products within 14 days of receiving your order, in accordance with EU consumer laws.
Conditions:
- Item must be unused and in original packaging
- Proof of purchase is required
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged items (not due to our fault)
- Hygiene-sensitive products (if applicable)
- Customized or special-order items
3. Refunds
Once we receive and inspect the returned item:
- Refunds will be processed within 7–14 business days
- Refunds are issued via the original payment method
4. Exchanges
We replace items only if:
- They are defective
- They are damaged upon arrival
5. Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
6. Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us immediately at:
info@onlineshopcy.com
7. Contact
- Address: Rembrandt 4-101, Larnaca, Cyprus, 6057
- Phone: 24 812366
- Mobile: 99 344300
- Email: info@onlineshopcy.com
