Frequently Asked Questions
Quick answers about ordering, delivery, returns and support. Can’t find yours? Call 99 344300 or email info@onlineshopcy.com.
How can you help me choose a system?
Tell us whether it is a villa or an apartment building, and how many apartments and entrances it has. We will suggest the right door station, monitors and power supply. You can also start from our Which system suits me? page.
What is your return policy?
You can return products within 14 days of receiving your order, unused and in their original packaging, with proof of purchase. Return shipping is paid by the customer. Refunds are issued to the original payment method within 7–14 business days. Defective or damaged items are replaced. Full details: Refund and Returns Policy.
What payment methods do you accept?
Credit and debit cards, bank transfer, and cash on delivery.
What warranty do the products have?
Every product we sell comes with a 24-month warranty, with local support here in Cyprus.
Ask for a quote
Tell us about your villa or building and we will suggest the right system.
Talk to us
Questions about product choice, wiring or compatibility? Call 99 344300.
24-month warranty
Every product is covered, with local support here in Cyprus.
Delivery and support
Yes. Shipping is free on orders over €100. Delivery options and costs for smaller orders are shown at checkout.
Everything we list is stocked in Cyprus, so orders ship quickly and spare parts are easy to get.
Yes. Wholesale pricing is available for electricians, installers and contractors. Call 99 344300 or email info@onlineshopcy.com.
